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Congratulations on adopting a pet from the animal shelter!
It is our pleasure to play a role in the adoption process.
Here is some information for the new parents of an animal adopted from the shelter:
On the day of the surgical procedure:
Your pet will be brought to our hospital at about 10:00 am the day of the surgery. Once all animals are checked in (which may take some time, as we often take in 10-20 surgeries), we call you at the phone number listed on your adoption paperwork.
The phone call:
We inform you of our pick-up guidelines (generally 5-6 pm) and educate you on additional services offered (including grooms and pain management options).
Surgery is generally done 12-3 pm, and your pet will be ready to go after 5 pm. As we do close at 6 pm every weekday (with the exception of our Vaccine Clinic nights), it is important that you arrive to pick up your pet before 6 pm.
If you requested any additional services for your pet or there were any extenuating medical circumstances (such as estrus, pregnancy, or cryptorchism), payment is expected at this time. Please note that while we accept many payment options, we do NOT accept checks.
We will review the following discharge instructions with you and send you home with a copy in addition to other educational materials.
To ensure a successful recovery following surgery, it is important that you follow these instructions for the care of your pet. Please read them carefully and ask the doctor or technician about any concerns or questions you may have.
Dr. Newman & Staff:
Thank you very, very much for the excellent work you did on our Cody. He came through his surgery with flying colors. A little groggy on Monday night but he sure made up for it since. You have the most wonderful & dedicated employees we have ever met. You & your staff make it a pleasure for us to do business with you always!
Sincerely, Greg & Maria C. and Cody & Sally / Northridge, CA